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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 h15-30 min60-120 min30-120 min
Participantsdifferent
3-102-62-82-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogRoot cause notes, CountermeasuresContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasObservation Notes, Improvement Ideas
Tagsno overlap
ProcessOperationsImprovement
Root causeIncidentLeanProblem solving
ContradictionsInnovationProblem solving
LeanObservationProcessOperations
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