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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Empathy Mapping
UX Research
Empathy Mapping
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.
Complexitydifferent
MediumMediumLowLow
Timedifferent
30-60 min je Interview1-3 Tage30–60 min per interview30–60 min
Participantsdifferent
5-12 InterviewsInternes Team1 participant per interview4-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsPersona Profiles, Needs Summary, Scenario NotesInterview Notes, Themes, Insight SummaryEmpathy Map, Assumptions List, Research Gaps
Tagsno overlap
DiscoveryInterviewsValidation
ResearchCustomerSynthesis
QualitativeResearchCustomerDiscovery
SynthesisQualitativeWorkshop
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