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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighMediumLow
Timedifferent
30-60 min je Interview2-6 h1-4 Wochen15-30 min
Participantsdifferent
5-12 Interviews3-103-10 Kunden2-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsConcierge Learnings, Service Blueprint, MVP RisksRoot cause notes, Countermeasures
Tagsno overlap
DiscoveryInterviewsValidation
CausalityIncidentRoot causeTimeline
MVPValidationServiceDiscovery
Root causeIncidentLeanProblem solving
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