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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-60 min je Interview2-4 h1-4 Wochen15-30 min
Participantsdifferent
5-12 Interviews2-63-10 Kunden2-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsBarrier Inventory, Failure Analysis per Barrier, Action BacklogConcierge Learnings, Service Blueprint, MVP RisksRoot cause notes, Countermeasures
Tagsno overlap
DiscoveryInterviewsValidation
Root causeSafetyIncident
MVPValidationServiceDiscovery
Root causeIncidentLeanProblem solving
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