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Criterion
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
LowMediumLowLow
Timedifferent
30-60 min2-4 h45-90 minHalf day initial, dann laufend
Participantsdifferent
2-84-103-12Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Power Interest Grid, Strategy per StakeholderJourney Map, Pain-point List, Opportunity BacklogExpectation Map, Alignment Notes, AgreementsTeam API Document
Tagsno overlap
StakeholdersFacilitationAlignmentPlanning
JourneyServiceService design
AlignmentStakeholdersTeam
TeamAlignmentCommunicationService
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