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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-2 h60-180 min45-90 min30-90 min
Participantsdifferent
3-123-102-53-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsA3 Report, Action Plan, Root Cause AnalysisPostmortem Doc, Action Items, Timeline
Tagsno overlap
Systems thinkingTradeoffsLeadership
IncidentTimelineSite Reliability Engineering
LeanProblem solvingCoachingOperations
Site Reliability EngineeringIncidentLearningReliability
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