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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Paper illustration for CATWOE Analysis.
Systems Thinking
CATWOE Analysis
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.CATWOE structures a problem from six viewpoints and prevents too narrow a view of the situation. Different experiences of the system become comparably discussable this way.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 h45-90 min30-120 min1-3 h
Participantsdifferent
3-123-82-63-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsCATWOE Canvas, Root Definition, Stakeholder Perspectives, ConstraintsObservation Notes, Improvement IdeasProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
Systems thinkingTradeoffsLeadership
Systems thinkingFramingStakeholders
LeanObservationProcessOperations
ProcessOperationsImprovement
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