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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-2 h20-45 min30-90 min60-180 min
Participantsdifferent
3-121-83-123-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsOwnership Reflection, Action Commitment, Coaching NotesPostmortem Doc, Action Items, TimelineIncident Timeline, Evidence Log, Delay Analysis, Improvement Actions
Tagsno overlap
Systems thinkingTradeoffsLeadership
ResponsibilityLeadershipTeam
Site Reliability EngineeringIncidentLearningReliability
IncidentTimelineSite Reliability Engineering
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