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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-2 h20-45 min45-90 min30-120 min
Participantsdifferent
3-121-82-52-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsOwnership Reflection, Action Commitment, Coaching NotesA3 Report, Action Plan, Root Cause AnalysisObservation Notes, Improvement Ideas
Tagsno overlap
Systems thinkingTradeoffsLeadership
ResponsibilityLeadershipTeam
LeanProblem solvingCoachingOperations
LeanObservationProcessOperations
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