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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration for Wizard of Oz Test
Product Discovery
Wizard of Oz Test
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a new experience would still be too expensive to automate for real, it simulates the outcome behind the scenes. It checks user reaction and value before the technology disappears.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Tage1-2 h je Session1-4 Wochen2-10 Tage
Participantsdifferent
Internes TeamBased on research question3-10 Kunden5-20 Nutzer
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesUsability Issues, Severity List, RecommendationsConcierge Learnings, Service Blueprint, MVP RisksPrototype Learnings, Manual Effort Notes, Risk List
Tagsno overlap
ResearchCustomerSynthesis
ValidationUXPrototype
MVPValidationServiceDiscovery
PrototypeValidationMVP
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