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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration for Team Charter.
Facilitation
Team Charter
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 TageHalf day initial, dann laufend90-180 min2-4 h
Participantsdifferent
Internes TeamEin Team plus Stakeholder5-153-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesTeam API DocumentSpotify Model Map, Action ListTeam Charter, Working Norms, Role Notes
Tagsno overlap
ResearchCustomerSynthesis
TeamAlignmentCommunicationService
TeamOrganizationAlignmentDiagnosis
TeamAlignmentCollaboration
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