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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
1-3 Tage1-3 h30–60 min per interview1-5 Tage
Participantsdifferent
Internes Team3-121 participant per interview4-12
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesSystem Map, Dependencies, Leverage PointsInterview Notes, Themes, Insight SummaryLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
ResearchCustomerSynthesis
Systems thinkingMappingBoundariesChange
QualitativeResearchCustomerDiscovery
ChangeSystems thinkingCapability
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