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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Tage1-3 h1-3 hHalf day
Participantsdifferent
Internes Team3-123-123-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesSystem Map, Dependencies, Leverage PointsKnowledge Map, Critical Knowledge Areas, Transfer PlanLeverage Map, Action Strategy
Tagsno overlap
ResearchCustomerSynthesis
Systems thinkingMappingBoundariesChange
KnowledgeMappingRisk
Systems thinkingChangeStrategy
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