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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.
Complexitydifferent
MediumHighHighMedium
Timedifferent
1-3 Tage0.5-3 Tage1-5 Tage60-180 min
Participantsdifferent
Internes Team5-154-124-20
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesRich Picture, Root Definitions, Conceptual Models, Change AgendaLogic Model, Change Objectives, Intervention Components, Evaluation PlanCynefin Map, Domain-specific Actions, Sensemaking Notes
Tagsno overlap
ResearchCustomerSynthesis
Soft systemsComplexitySensemakingSystems thinking
ChangeSystems thinkingCapability
ComplexitySensemakingDecision
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