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| Criterion |  UX Research Personas |  Operations Root Cause Analysis |  Operations Change Analysis |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 Tage | 1-4 h | 45-120 min | 15-30 min |
Participantsdifferent | Internes Team | 3-8 | 2-6 | 2-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Persona Profiles, Needs Summary, Scenario Notes | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Change Matrix, Cause Hypotheses, Validation Questions, Action List | Root cause notes, Countermeasures |
Tagsno overlap | ResearchCustomerSynthesis | Root causeProblem solvingQualityIncident | ChangeRoot causeTroubleshootingComparison | Root causeIncidentLeanProblem solving |