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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Tage45-90 min30–60 min20-45 min
Participantsdifferent
Internes Team3-104-81-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesResponsibility Map, Role Agreements, Open QuestionsEmpathy Map, Assumptions List, Research GapsOwnership Reflection, Action Commitment, Coaching Notes
Tagsno overlap
ResearchCustomerSynthesis
RolesResponsibilityTeamFacilitation
SynthesisQualitativeWorkshop
ResponsibilityLeadershipTeam
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