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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Problem Framing Workshop.
Facilitation
Problem Framing Workshop
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When a team works on symptoms but the real question stays fuzzy, a Problem Framing Workshop sharpens the view of the right problem. It separates observation, interpretation, and target picture from each other.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Tage60-120 min60-90 min30–60 min per interview
Participantsdifferent
Internes Team4-104-101 participant per interview
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesProblem Statement, Scope Boundaries, Assumption List, Next Analysis QuestionsProblem Cluster, Prioritized Challenge, ExperimentInterview Notes, Themes, Insight Summary
Tagsno overlap
ResearchCustomerSynthesis
FacilitationAlignmentDiscovery
FacilitationDecisionProblem solvingWorkshop
QualitativeResearchCustomerDiscovery
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