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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Tage30-60 min je Interview1-2 Tage30–60 min per interview
Participantsdifferent
Internes Team5-12 InterviewsBased on research question1 participant per interview
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesInterview Notes, Opportunity Themes, Customer QuotesFindability Metrics, Path Analysis, Revised IAInterview Notes, Themes, Insight Summary
Tagsno overlap
ResearchCustomerSynthesis
DiscoveryInterviewsOpportunityCustomer
Information architectureNavigationFindability
QualitativeResearchCustomerDiscovery
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