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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.
Complexitydifferent
MediumHighHighMedium
Timedifferent
1-3 TageHalf day1-4 Wochen15-60 min je Zyklus
Participantsdifferent
Internes Team3-126-30 Experten1-8
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesLeverage Map, Action StrategyExpert Forecast, Consensus Range, Assumption NotesSituation Assessment, Decision Loop, Action Updates
Tagsno overlap
ResearchCustomerSynthesis
Systems thinkingChangeStrategy
ForecastingExpertsDecisionStrategy
DecisionChangeLearningStrategy
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