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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Paper illustration of VUCA Scan with its method-specific working model.
Systems Thinking
VUCA Scan
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.The VUCA Scan helps read difficult situations more precisely. Instead of treating unclarity as generally complicated, the method separates fast change, missing knowledge, systemic entanglement, and ambiguous interpretation.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 TageHalf day60-180 min30-90 min
Participantsdifferent
Internes Team3-124-201-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesLeverage Map, Action StrategyCynefin Map, Domain-specific Actions, Sensemaking NotesVUCA Map, Response Options, Signal and Learning Plan
Tagsno overlap
ResearchCustomerSynthesis
Systems thinkingChangeStrategy
ComplexitySensemakingDecision
SensemakingUncertaintyComplexityStrategyForesight
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