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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
1-3 TageHalf day45-120 min2-6 h
Participantsdifferent
Internes Team3-122-63-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesLeverage Map, Action StrategyChange Matrix, Cause Hypotheses, Validation Questions, Action ListCurrent Reality Tree, Core Problems, Intervention Ideas
Tagsno overlap
ResearchCustomerSynthesis
Systems thinkingChangeStrategy
ChangeRoot causeTroubleshootingComparison
Systems thinkingRoot causeConstraintsCausality
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