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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Lean UX Canvas with its method-specific working model.
UX Design
Lean UX Canvas
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.The Lean UX Canvas helps clarify user behavior, touchpoints, and concept decisions. It makes assumptions and desired outcomes visible and captures the result as a completed canvas, hypothesis list, and first experiment.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Tage2-3 h1-4 Wochen1-3 h
Participantsdifferent
Internes Team3-83-10 Kunden3-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesCompleted Lean UX Canvas, Hypothesis list, First experimentConcierge Learnings, Service Blueprint, MVP RisksCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
ResearchCustomerSynthesis
CanvasHypothesisOutcomesDiscovery
MVPValidationServiceDiscovery
JourneyCustomerService designCanvas
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