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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 Tage1-3 h30–60 min1-2 h
Participantsdifferent
Internes Team3-124-81-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesKnowledge Map, Critical Knowledge Areas, Transfer PlanEmpathy Map, Assumptions List, Research GapsConcept Map, Relationship Labels, Knowledge Gaps
Tagsno overlap
ResearchCustomerSynthesis
KnowledgeMappingRisk
SynthesisQualitativeWorkshop
KnowledgeConceptsMappingSensemaking
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