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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-3 Tage1-5 Tage30–60 minHalf day
Participantsdifferent
Internes Team4-124-83-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesLogic Model, Change Objectives, Intervention Components, Evaluation PlanEmpathy Map, Assumptions List, Research GapsLeverage Map, Action Strategy
Tagsno overlap
ResearchCustomerSynthesis
ChangeSystems thinkingCapability
SynthesisQualitativeWorkshop
Systems thinkingChangeStrategy
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