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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumMediumHighHigh
Timedifferent
1-3 Tage60-120 minHalf day1-5 Tage
Participantsdifferent
Internes Team2-83-124-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLeverage Map, Action StrategyLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
ResearchCustomerSynthesis
Theory of ConstraintsAssumptionsSystems thinking
Systems thinkingChangeStrategy
ChangeSystems thinkingCapability
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