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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Tage1-4 Wochen1-3 h1-5 Tage
Participantsdifferent
Internes Team3-10 Kunden3-10Nutzertraffic
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopAsync
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesConcierge Learnings, Service Blueprint, MVP RisksCustomer Journey Canvas, Pain Points, Experience OpportunitiesClick Data, Interest Signal, Learning Decision
Tagsno overlap
ResearchCustomerSynthesis
MVPValidationServiceDiscovery
JourneyCustomerService designCanvas
ValidationExperimentsDemandDiscovery
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