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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Tage45-90 min30–60 min60-90 min
Participantsdifferent
Internes Team2-84-84-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesAssumption List, Critical Assumptions, Learning PlanEmpathy Map, Assumptions List, Research GapsProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
ResearchCustomerSynthesis
AssumptionsRiskDecisionDiscovery
SynthesisQualitativeWorkshop
FacilitationDecisionProblem solvingWorkshop
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