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Criterion
Four paper collections for projects, responsibilities, resources and archives.
Knowledge Modeling
PARA Method
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
The PARA Method organizes knowledge into Projects, Areas, Resources, and Archives. It creates order when digital notes, files, and tasks no longer cleanly fit current work.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighHighLow
Timedifferent
1-3 h Setup, laufend0.5-2 Tage2-8 h15-30 min
Participantsdifferent
16-122-82-6
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
PARA Structure, Project Notes, Knowledge ArchiveService Blueprint, Fail Points, Ownership MapProblem Analysis, Decision Analysis, Risk PlanRoot cause notes, Countermeasures
Tagsno overlap
KnowledgeProductivityOrganization
Service designOperationsJourneyBlueprint
Problem solvingRoot causeDecisionOperations
Root causeIncidentLeanProblem solving
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