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Criterion
Four paper collections for projects, responsibilities, resources and archives.
Knowledge Modeling
PARA Method
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
The PARA Method organizes knowledge into Projects, Areas, Resources, and Archives. It creates order when digital notes, files, and tasks no longer cleanly fit current work.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-3 h Setup, laufend0.5-2 Tage15-30 min2-8 h
Participantsdifferent
16-122-62-8
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
PARA Structure, Project Notes, Knowledge ArchiveService Blueprint, Fail Points, Ownership MapRoot cause notes, CountermeasuresProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
KnowledgeProductivityOrganization
Service designOperationsJourneyBlueprint
Root causeIncidentLeanProblem solving
Problem solvingRoot causeDecisionOperations
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