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Criterion
Four paper collections for projects, responsibilities, resources and archives.
Knowledge Modeling
PARA Method
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
The PARA Method organizes knowledge into Projects, Areas, Resources, and Archives. It creates order when digital notes, files, and tasks no longer cleanly fit current work.Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 h Setup, laufend1-2 h0.5-2 Tage2-4 h
Participantsdifferent
11-86-124-10
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
PARA Structure, Project Notes, Knowledge ArchiveConcept Map, Relationship Labels, Knowledge GapsService Blueprint, Fail Points, Ownership MapJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
KnowledgeProductivityOrganization
KnowledgeConceptsMappingSensemaking
Service designOperationsJourneyBlueprint
JourneyServiceService design
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