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| Criterion |  Knowledge Modeling PARA Method |  Knowledge Modeling Concept Mapping |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | The PARA Method organizes knowledge into Projects, Areas, Resources, and Archives. It creates order when digital notes, files, and tasks no longer cleanly fit current work. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 1-3 h Setup, laufend | 1-2 h | 2-4 h | 0.5-2 Tage |
Participantsdifferent | 1 | 1-8 | 4-10 | 6-12 |
Formatdifferent | Async | Workshop + async | Workshop | Workshop |
Outputdifferent | PARA Structure, Project Notes, Knowledge Archive | Concept Map, Relationship Labels, Knowledge Gaps | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | KnowledgeProductivityOrganization | KnowledgeConceptsMappingSensemaking | JourneyServiceService design | Service designOperationsJourneyBlueprint |