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| Criterion |  Product Discovery Opportunity Interview |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Product Discovery Problem Interview |
|---|---|---|---|---|
Purposedifferent | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 30-60 min je Interview | 0.5-2 Tage | 1-3 h | 30-60 min je Interview |
Participantsdifferent | 5-12 Interviews | 6-12 | 3-10 | 5-12 Interviews |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop + async |
Outputdifferent | Interview Notes, Opportunity Themes, Customer Quotes | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Problem Evidence, Risk Notes, Customer Segments |
Tagsno overlap | DiscoveryInterviewsOpportunityCustomer | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | DiscoveryInterviewsValidation |