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Criterion
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
MediumHighMediumLow
Timedifferent
30-60 min je Interview1 Tag bis mehrere Wochen1-4 Wochen30–60 min per interview
Participantsdifferent
5-12 Interviews4-103-10 Kunden1 participant per interview
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Opportunity Themes, Customer QuotesProblem Statement, Prototype, Test LearningsConcierge Learnings, Service Blueprint, MVP RisksInterview Notes, Themes, Insight Summary
Tagsno overlap
DiscoveryInterviewsOpportunityCustomer
InnovationPrototypeResearch
MVPValidationServiceDiscovery
QualitativeResearchCustomerDiscovery
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