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Criterion
Paper illustration for OODA Loop.
Decision Making
OODA Loop
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Paper illustration for DACI
Decision Making
DACI
Purposedifferent
In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
15-60 min je Zyklus1-3 h90-180 min30-60 min
Participantsdifferent
1-83-104-122-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Situation Assessment, Decision Loop, Action UpdatesCustomer Journey Canvas, Pain Points, Experience OpportunitiesDecision Rights Matrix, AgreementDACI Matrix, Decision Owner, Decision Log
Tagsno overlap
DecisionChangeLearningStrategy
JourneyCustomerService designCanvas
DecisionGovernanceAlignmentResponsibility
DecisionRolesGovernanceAlignment
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