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| Criterion |  Operations MORT Analysis |  UX Design Customer Journey Canvas |  Operations Barrier Analysis |  Operations Causal Factor Analysis |
|---|---|---|---|---|
Purposedifferent | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. |
Complexitydifferent | High | Medium | Medium | High |
Timedifferent | Mehrere Tage bis Wochen | 1-3 h | 2-4 h | 2-6 h |
Participantsdifferent | 2-6 | 3-10 | 2-6 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Customer Journey Canvas, Pain Points, Experience Opportunities | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions |
Tagsno overlap | Root causeSafetySystemicIncident | JourneyCustomerService designCanvas | Root causeSafetyIncident | CausalityIncidentRoot causeTimeline |