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Criterion
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Purposedifferent
When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.When a team wants to read momentum, brakes, and risks together, it offers an easily understandable picture of the situation. It makes drive, obstacles, and headwind visible in the same picture.
Complexitydifferent
LowHighLowLow
Timedifferent
30-60 min0.5-2 Tage30-60 min45-90 min
Participantsdifferent
3-106-123-124-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Emotion Board, Themes, Action ItemsService Blueprint, Fail Points, Ownership MapStart Stop Continue Board, Improvement ActionsSailboat Board, Risks, Improvement Actions
Tagsno overlap
RetrospectiveTeamReflection
Service designOperationsJourneyBlueprint
RetrospectiveImprovementTeamReflection
RetrospectiveTeamImprovement
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