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Criterion
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
HighMediumMediumHigh
Timedifferent
Half day2-4 h1-3 h2-4 h
Participantsdifferent
3-124-103-123-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Leverage Map, Action StrategyJourney Map, Pain-point List, Opportunity BacklogSystem Map, Dependencies, Leverage PointsFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
Systems thinkingChangeStrategy
JourneyServiceService design
Systems thinkingMappingBoundariesChange
Theory of ConstraintsSystems thinkingChange
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