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Criterion
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
HighHighMediumHigh
Timedifferent
Half day1-5 Tage1-3 h2-4 h
Participantsdifferent
3-124-123-103-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Leverage Map, Action StrategyLogic Model, Change Objectives, Intervention Components, Evaluation PlanCustomer Journey Canvas, Pain Points, Experience OpportunitiesFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
Systems thinkingChangeStrategy
ChangeSystems thinkingCapability
JourneyCustomerService designCanvas
Theory of ConstraintsSystems thinkingChange
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