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Criterion
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Purposedifferent
Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
Half day60-120 minAs needed30-90 min
Participantsdifferent
3-122-84-153-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Leverage Map, Action StrategyConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsIncident Log, Action Tracker, Stakeholder UpdatesPostmortem Doc, Action Items, Timeline
Tagsno overlap
Systems thinkingChangeStrategy
Theory of ConstraintsAssumptionsSystems thinking
IncidentOperationsReliability
Site Reliability EngineeringIncidentLearningReliability
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