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Criterion
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Purposedifferent
Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
Half day1-3 Wochen1-4 Wochen45-90 min
Participantsdifferent
3-124-12 Beobachtungen5-203-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop
Outputdifferent
Leverage Map, Action StrategyField Notes, Workflow Insights, Pain PointsDiary Entries, Longitudinal Patterns, Experience TimelineImpact Map, Outcome Hypotheses, Delivery Options
Tagsno overlap
Systems thinkingChangeStrategy
UX researchObservationContext
UX researchTrackingBehavior
OutcomesStrategyBehaviorPlanning
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