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Criterion
Paper illustration for Learning Review.
Operations
Learning Review
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h15-30 min30-90 min45-90 min
Participantsdifferent
3-102-63-122-5
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Learning Review Notes, System Factors, Improvement ActionsRoot cause notes, CountermeasuresPostmortem Doc, Action Items, TimelineA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
LearningRetrospectiveIncidentOperations
Root causeIncidentLeanProblem solving
Site Reliability EngineeringIncidentLearningReliability
LeanProblem solvingCoachingOperations
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