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| Criterion |  Operations Kepner-Tregoe |  UX Design Service Blueprinting |  Operations Barrier Analysis |  Operations MORT Analysis |
|---|---|---|---|---|
Purposedifferent | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | High | High | Medium | High |
Timedifferent | 2-8 h | 0.5-2 Tage | 2-4 h | Mehrere Tage bis Wochen |
Participantsdifferent | 2-8 | 6-12 | 2-6 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Problem Analysis, Decision Analysis, Risk Plan | Service Blueprint, Fail Points, Ownership Map | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | Problem solvingRoot causeDecisionOperations | Service designOperationsJourneyBlueprint | Root causeSafetyIncident | Root causeSafetySystemicIncident |