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Criterion
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Change Analysis.
Operations
Change Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
HighMediumMediumLow
Timedifferent
2-8 h1-4 h45-120 min15-30 min
Participantsdifferent
2-83-82-62-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Analysis, Decision Analysis, Risk PlanProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanChange Matrix, Cause Hypotheses, Validation Questions, Action ListRoot cause notes, Countermeasures
Tags1 shared
Problem solvingRoot causeDecisionOperations
Root causeProblem solvingQualityIncident
ChangeRoot causeTroubleshootingComparison
Root causeIncidentLeanProblem solving
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