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Criterion
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Purposedifferent
For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
2-8 h30-180 min45-120 min30-240 min
Participantsdifferent
2-81-62-61-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Problem Analysis, Decision Analysis, Risk PlanFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaChange Matrix, Cause Hypotheses, Validation Questions, Action ListHypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary
Tagsno overlap
Problem solvingRoot causeDecisionOperations
TroubleshootingDiagnosisEngineering
ChangeRoot causeTroubleshootingComparison
TroubleshootingProblem solvingDiagnosis
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