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Criterion
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Purposedifferent
For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.
Complexitydifferent
HighMediumMediumLow
Timedifferent
2-8 h1-4 Wochen45-90 min45-90 min
Participantsdifferent
2-83-10 Kunden2-52-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Problem Analysis, Decision Analysis, Risk PlanConcierge Learnings, Service Blueprint, MVP RisksA3 Report, Action Plan, Root Cause AnalysisAssumption List, Critical Assumptions, Learning Plan
Tagsno overlap
Problem solvingRoot causeDecisionOperations
MVPValidationServiceDiscovery
LeanProblem solvingCoachingOperations
AssumptionsRiskDecisionDiscovery
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