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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Waste Analysis.
Operations
Waste Analysis
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for ABC Analysis
Operations
ABC Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a process that keeps people busy but creates little value, the method exposes waste. It directs attention to unnecessary movement, waiting times, rework, and overdelivery.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-2 Tage45-120 min1-3 h30-60 min
Participantsdifferent
10-502-83-101-5
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesWaste Map, Prioritized Waste, Improvement BacklogProcess Map, Handoff List, Improvement BacklogABC Classification, Focus Rules, Control List
Tagsno overlap
SatisfactionPrioritizationCustomer
WasteLeanProcess improvement
ProcessOperationsImprovement
PrioritizationOperationsPortfolio
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