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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
A paper-based illustration representing Design Sprint with its core stages and visible working result.
Innovation
Design Sprint
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When the product question is unclear and time pressure is high, the method takes a team from an open idea to a testable solution. It connects problem understanding, decision, and learning in one compact format, lowering the risk of spending a lot of energy on a mere guess.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumLowHighMedium
Timedifferent
1-2 Tage30–60 min per interview4-5 Tage1-4 Wochen
Participantsdifferent
10-501 participant per interview5-83-10 Kunden
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesInterview Notes, Themes, Insight SummaryPrototype, Test Findings, Decision RationaleConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
SatisfactionPrioritizationCustomer
QualitativeResearchCustomerDiscovery
Design sprintPrototypeValidationInnovation
MVPValidationServiceDiscovery
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