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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration of VUCA Scan with its method-specific working model.
Systems Thinking
VUCA Scan
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.The VUCA Scan helps read difficult situations more precisely. Instead of treating unclarity as generally complicated, the method separates fast change, missing knowledge, systemic entanglement, and ambiguous interpretation.
Complexitydifferent
MediumHighHighLow
Timedifferent
1-2 Tage0.5-3 TageHalf day30-90 min
Participantsdifferent
10-505-153-121-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesRich Picture, Root Definitions, Conceptual Models, Change AgendaLeverage Map, Action StrategyVUCA Map, Response Options, Signal and Learning Plan
Tagsno overlap
SatisfactionPrioritizationCustomer
Soft systemsComplexitySensemakingSystems thinking
Systems thinkingChangeStrategy
SensemakingUncertaintyComplexityStrategyForesight
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