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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
MediumHighHighHigh
Timedifferent
1-2 Tage0.5-3 TageHalf day2-4 h
Participantsdifferent
10-505-153-123-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesRich Picture, Root Definitions, Conceptual Models, Change AgendaLeverage Map, Action StrategyFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
SatisfactionPrioritizationCustomer
Soft systemsComplexitySensemakingSystems thinking
Systems thinkingChangeStrategy
Theory of ConstraintsSystems thinkingChange
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