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| Criterion |  Product Discovery Kano Model |  UX Design Service Blueprinting |  Facilitation Consensus Workshop |  Operations ABC Analysis |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-2 Tage | 0.5-2 Tage | 1-3 h | 30-60 min |
Participantsdifferent | 10-50 | 6-12 | 5-30 | 1-5 |
Formatdifferent | Workshop + async | Workshop | Workshop | Async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Service Blueprint, Fail Points, Ownership Map | Consensus Clusters, Theme Titles, Priority Areas | ABC Classification, Focus Rules, Control List |
Tagsno overlap | SatisfactionPrioritizationCustomer | Service designOperationsJourneyBlueprint | FacilitationConsensusWorkshopAlignment | PrioritizationOperationsPortfolio |